Screen Capture Module 15.2

Screen Capture Module by Verint Systems, Inc. is designed to record and contextualize what happens on an employee’s desktop during customer interactions. Paired with voice and other channels, it gives quality, compliance, and operations teams a complete view of how processes are followed, where friction occurs, and how to improve outcomes. The module supports flexible capture policies and strong governance controls, making it suitable for regulated environments and distributed workforces.

Key capabilities:

• Synchronized desktop and audio capture to deliver full interaction context
• Flexible recording modes (always-on, event-driven, or selective), with multi‑monitor support
• Automatic pause, resume, and field masking to protect sensitive data (e.g., payment details)
• Encryption at rest and in transit, role-based access, and detailed audit trails
• Metadata tagging and indexing by agent, call, case, or workflow step for fast search and retrieval
• Intuitive playback with timelines and annotations for coaching and root‑cause analysis
• Dashboards and reporting to spot trends, compliance gaps, and process bottlenecks
• Seamless integration with Verint quality, workforce, and analytics solutions to streamline evaluations and training
• Lightweight endpoint footprint engineered to minimize impact on desktop performance
• Support for contact centers and back‑office teams across on‑site, remote, and hybrid environments

With its blend of visibility and control, Verint’s Screen Capture Module helps organizations improve compliance, elevate agent performance, and optimize customer experiences.

Screen Capture Module is developed by Verint Systems, Inc. and is used by 6 users of Software Informer. The most popular versions of this product among our users are: 6.5, 7.8, 11.0 and 15.2. The names of program executable files are ScreenCapture.exe, WCapW32.exe.